Home | Upload Images | How To Order | Products | Price List | Quality | Client List | FAQ | Contact Us

Frequently Asked Questions

If you would like to ask us a question please email us at info@streamlineimaging.co.uk.

General Information

What are your opening hours?
We are open 8:30 am to 5:00 pm.

What is your phone number?
01223 240477.

How long does printing take?
Printing takes 3 days for a print order and 5 days for mounted prints.

How much do you charge for image retouching?
We charge £10.50 for 15 minutes . Charging is to the nearest 5 minutes.

Online Orders

What file format should I upload?
File formats must be RGB Tiff or Jpeg and 8 bit. Flattened with no additional elements such as channels or paths.

Do I need to size my images correctly before sending them through to print, or will you do that for me?
You do not need to size your images but it helps to know the proportion of the image.

What is the maximum size I can print?
We can print up to 20 inch by 10 feet.

After uploading files, how do I add more files to my order?
If you wish to upload more files, click on the image upload link on the top left hand side of the order page, then click on the select images button and select your additonal files to upload.

How do I apply the same paper or mounting option to all my files?
If you have uploaded several files and you want to print them all on the same paper type, or mount them all on the same material, you need to click the "select all images" button. Select the paper type, mounting, framing, etc. and then click on the "apply" button. Your selection will be applied to all the files. Then click on "next step" to continue.

My file does not view when uploaded?
If your file does not view when uploaded please check the following.
Ensure your file is tagged with a profile.
Ensure that there are none of the following illegal characters in the file name     / ? < >  : * | " ‘
If uploading a Tiff file, ensure that no compression is applied to the file.

Print Quality

When do I need to calibrate my monitor display?
We recommend that you calibrate you monitor regularly to get the most accurate colours when colour correcting your images.

Payment

How do I pay?
You can pay by cash or cheque.

What is your VAT rate?
All prices are exclusive of VAT which will be charged at the current rate.

Delivery

What is your postage charge?
£2.50 for 1st class post.

What is the turnaround time for my order?
Printing takes 3 days for a print order and 5 day for mounted prints.

Do you deliver to countries outside the UK?
Yes we can deliver to countries outside of the UK but the postage charges will higher.